FAQs
November 26, 2021 2023-08-01 21:55FAQs
Orders :
- How can I check the status of my order?
You can easily track the progress of your order by logging into your account. Once logged in, you will be able to view a summary of all your orders with us.
Alternatively, you can track a single order by visiting our Order Tracking Page
- What materials are used to make your necklaces?
We use water-resistant steel that has been coated with several layers of real 18-karat gold plating. This ensures that your necklace will maintain its quality and shine for a long time.
Additionally, we use hypoallergenic steel instead of silver, making our jewelry water-proof and sweat-proof. We are proud to offer a one-year warranty for all our necklaces, so you can wear them confidently without having to take them off.
- Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to an order once it has been shipped.
Take a look on our Refund and Returns Policy.
- Where can I view my order history?
You can view your order history by logging into your account on our website. Once logged in, you’ll be able to see a summary of all your past orders with us.
- Do you offer a warranty on your necklaces?
Yes, we offer a 12-month warranty on all Arabic necklaces purchased through our website. We are confident in the quality of our products and stand behind them fully.
If your Arabic necklace loses its golden color within one year of purchase, we will replace it at no cost to you. To initiate a warranty claim, simply send an email to our customer support service at Support@arabicnecklace.Com. We will be happy to assist you.
Shipping & Returns:
- How long does shipping take?
Shipping times may vary depending on your location. We typically process and ship orders within 7-8 business days. Once shipped, most orders will arrive within 10-14 business days.
- What is your return policy?
Please visit our Refund and Returns Policy page for more information on our return policy.
- Do you offer international shipping?
Yes, we offer free international shipping to most countries around the world.
Payments :
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, etc. You can choose the payment method that’s most convenient for you during the checkout process.
- Is your website secure for online payments?
Our website is completely secure for online payments.
We use SSL encryption to protect your personal and payment information, and we never store your payment details on our servers.
- Can I pay with multiple payment methods?
Unfortunately, we do not currently offer the option to split payments between multiple methods. Please choose the payment method that works best for you during checkout.
