Canceling your order before receiving it:
Here at arabicnecklace.com, one of our goals is to give our customer a confident and satisfying shopping experience.
We work here with all our efforts to maintain the quality of our work and to create the best quality Arabic necklaces, while emphasizing our efforts to ensure that all custom-made necklaces are delivered to their destination in a timely manner.
Once you place your order, we immediately start the process of producing your distinctive Arabic necklace. In case you want to cancel the purchase before you receive the product, given that we have already started working on designing your necklace, there will be fees of 35% of the total amount of the item that are not refundable, to cover part of the cost of manufacturing the necklace. So we really hope you pay attention to the way you write your name when confirming the order..
As all of the necklaces are handcrafted and custom made uniquely to individual specifications, these pieces cannot be sold to other customers in most cases. Therefore, we reiterate the necessity to ensure that all details contained in your request are correct before completing the order. Ensure that the spellings of the names need engraving are correct, as well as the color, dimensions, and any other details related to your order.
Refund and Returns:
When you buy from ArabicNecklace.com, you enjoy the benefits of our guarantee for 12 months from the date you receive Your Necklace. for more information about our guarantee, read here
However, if any damage occurs to your necklace during delivery, you can return it or exchange it for another necklace. This also applies to all wrong charges. If you have any problems of this kind with your order, send an email as soon as possible to: Support@arabicnecklace.com